Refund Policy

You can ask for a refund within 7 calendar days of your purchase. You don’t need to give a reason.

Email support@zerapath.com, or reply to your purchase receipt. So we can find your payment, we may ask for the email you used at checkout, your report link or the date of purchase.

We process refunds by hand through our payment provider, Stripe, back to the original payment method. Once we have issued it, how long it takes to appear depends on your bank or card provider.

The report is a one-off payment. There is no subscription to cancel and no further charges.

Reports can be delayed while we research and check them. If we cannot deliver your report, or we withdraw it because we found a material problem and cannot correct it, we will refund your payment in full, whether or not the 7 days have passed. If we replace a report with a corrected edition, the corrected edition supersedes the earlier one and the earlier edition is no longer shown. If we withdraw a report we will email you, and will either send a corrected edition or refund you; you may ask for the refund instead at any time by emailing support@zerapath.com.

Nothing in this policy limits any rights you have under consumer law that cannot be excluded.

A refund does not by itself remove a report that has already been delivered to you, and we do not normally disable its link, though we may do so if the report has been withdrawn (see below). A refund also does not automatically delete your result, report or the information they were built from. If you would like that deleted, say so when you ask for your refund, or see our Privacy Policy.

Email support@zerapath.com. See also our Terms of Use.